A. You need to open and complete the online account registration verification to start online shopping.
To make a purchase, please log in to your online account first, and click "Buy" next to the product you want to purchase. After you add all the products you want to buy to the shopping basket, click "View shopping basket" to start the checkout process.
The website will guide you through all the necessary steps and obtain the required information to process your order accurately and on time. If you need any assistance with the order, please provide your account information, query details and screenshots of the relevant pages, and email us.
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Q&A
Q. How can I shop in the online store?
Q. Do I need to open an online account at MOON before I can make purchases?
A. Yes. You need to open and complete the online account registration verification to start online shopping. After opening the online account, you can check the order records and reward points, and fill in the default shipping address and other information in "Settings", so that you do not need to enter basic information again when you shop again in the future, saving a lot of time .
Q. Can you ship products to overseas regions?
A. We currently do not accept orders delivered to areas outside the Hong Kong Special Administrative Region and Macau Special Administrative Region. Sorry for any inconveniences caused.
Q. I forgot my online account password, what can I do?
A. If you have created an online account but forgot your password, please click the login button on the website, click "Forgot your password?" at the bottom of the "Registration" window, and enter your account email address to receive a password reset email
Q. How can I shop in the online store?
A. You need to open and complete the online account registration verification to start online shopping.
To make a purchase, please log in to your online account first, and click "Buy" next to the product you want to purchase. After you add all the products you want to buy to the shopping basket, click "View shopping basket" to start the checkout process.
The website will guide you through all the necessary steps and obtain the required information to process your order accurately and on time. If you need any assistance with the order, please provide your account information, query details and screenshots of the relevant pages, and email us.
Q. Do I need to open an online account at MOON before I can make purchases?
A. Yes. You need to open and complete the online account registration verification to start online shopping. After opening the online account, you can check the order records and reward points, and fill in the default shipping address and other information in "Settings", so that you do not need to enter basic information again when you shop again in the future, saving a lot of time .
Q. I forgot my online account password, what can I do?
A. If you have created an online account but forgot your password, please click the login button on the website, click "Forgot your password?" at the bottom of the "Registration" window, and enter your account email address to receive a password reset email
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